Terms & Conditions
Set out below are the terms on which Metro Bangkok provides service to its clients.
Please ensure that you have read and fully understood them prior to booking any of our treatments.
Reservations: We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or service is available. We are however usually able to arrange and confirm an appointment even on short notice, like one day in advance, whenever possible.
Appointments and Cancellation Policy
All doctors and nurses are trained and approved in accordance with the company’s treatment protocols, and therefore, Metro Bangkok Clinic does not guarantee continued treatment with a specific nurse or doctor.
If you are unable to attend your appointment, we kindly request a 24-hour notice only. If you fail to attend an appointment without giving due notice, we may charge a cancellation fee and require you to pay for all future treatments in advance. Clients who have purchased a course of treatment but fail to attend their appointment without a notice in advance, could be charged for their missed treatment.
Late arrival may result in reduced treatment time or forfeiting of the appointment. Metro Bangkok Clinic will endeavor to ensure that your appointment runs on time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
Prior to your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
Cancellation is accepted over the phone or in person at the clinic. Cancellation via e-mail is accepted. Nonetheless, do use voice messages to inform of a cancellation.
Please note that clients can reschedule their existing booked appointment for a maximum of three times. Any further rescheduling will be at the discretion of Metro Bangkok Clinic. Too many rescheduling per client in a very short time frame causes business disruptions which can affect existing clients.
Metro Bangkok Clinic wants to ensure disruptions are set to a minimum and provide all clients the best flexibility and assured times possible.
Courses of treatments
All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatments must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
Please note that treatment exchanges are available upon discretion.
We never ask our patients to pay prior to treatment commencing, payments are asked in full after the treatment has been provided.
If you have paid for a course of treatments and are subsequently unable to complete the course, we will offer you a refund, calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatments, and return the difference to you. (Note: treatments or courses that have been bought with discounts will be calculated based on full list price per course and per treatment)
Purchased products are non refundable. However Metro Bangkok Clinic may agree to exchange the product (unopened/original packaging) for another product of same value.
Please note we do not tolerate any type of receipt fraud.
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you the reasons. Initial consultation is always free in our clinic.
Metro Bangkok Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provides Metro Bangkok Clinic with all relevant medical details prior to each treatment. Metro Bangkok Clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of Metro Bangkok Clinic regarding the care of the treated area.
Nothing in these terms of business shall exclude or limit Metro Bangkok Clinic’s liability for death or any personal injury resulting from Metro Bangkok Clinic’s negligence.
Your right to complain
Metro Bangkok Clinic endeavors to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Metro Bangkok Clinic, you are entitled to lodge a complaint, either verbally, by telephone or by email. If you require assistance with making your complaint, our clinic manager will be pleased to help.
The member of staff who initially receives the complaint will convey the details to the Clinic director/owner or their designated deputy, and you will receive an email within two days of lodging the complaint that an investigation into the matter is under way.